Connection problems

**tripwood** · 03-29-2009 10:01 PM

Hi! I like very much this game so some minutes ago i buy the license key (as i did for another your great game: nss3. I'm a great fun of 2D games... )
But now i'm not able to register: "control your firewall" it says, but the only firefall on it is that with my router (i have disabled the windows xp's firewall).
I have to open a specific port? if yes, what port?
I hope you can help me.

Sorry for my english.... ciao

PS
i'm not able neither to read online help: same message appears (control your firewall)....

**siread** · 03-30-2009 05:47 AM

After pasting your license key, try holding the LEFT CONTROL button when you click Continue.

**tripwood** · 03-30-2009 07:51 AM

Thank you for quick reply.
Now it seems connecting, but appears the message "invalid key".

**siread** · 03-30-2009 08:43 AM

I just tried your name and key. It worked ok. Are you copy and pasting the code?

What version of windows are you using?

**tripwood** · 03-30-2009 12:42 PM

nothing to do...
with left-ctrl pressed i can connect but always appears "invalid key".

I copy and paste the activation code.

My OS : windows XP Home Edition Version 2002 with SP3

**tripwood** · 03-30-2009 12:54 PM

how many chars are in the license key?

my first block of chars is with 3 chars (not 4 like others blocks)... there is an error in the email? or it is correct and the problem isn't this?

**siread** · 03-30-2009 01:49 PM

The first block should be 3 chars. Drop me an email and I'll send you a new code.

**tripwood** · 03-30-2009 04:42 PM

you can send it to tripwood76@gmail.com
thank you

**br8nd4n** · 03-30-2009 09:11 PM

I have the same problem. I've emailed you, Si.

**ravezz** · 03-30-2009 09:12 PM

If you copy and paste the key, maybe you're copying the blank at the end of the key, too. I made this mistake, maybe it will help you.

**tripwood** · 03-30-2009 10:23 PM

hi ravezz, thanks for your interest but nothing again...i've also tried to manual write the code for being sure to don't copy any blank in the string, but my code seems to be wrong.... i really don't know what else i can do

**Nando** · 03-30-2009 11:08 PM

This may seems like a stupid thing to ask but I think we can agree that you are willing to try anything:

Did you make sure you had no spaces (except the needed ones) when typing both your name and registration code?

(Ps. Monkey Island 4 Life)

**tripwood** · 03-31-2009 07:37 AM

Originally Posted by Nando

This may seems like a stupid thing to ask but I think we can agree that you are willing to try anything:

Did you make sure you had no spaces (except the needed ones) when typing both your name and registration code?

(Ps. Monkey Island 4 Life)

i'm quite sure. Later i can try instead to add some blank that maybe i have putted at the end of my name when i filled the registration form...