Dare I suggest that if your save game is disappearing, the most likely cause if that you have previously, or are still, using a leaked name? This is also known to cause the game to 'crash' before trial. I would suggest you be totally honest with us, as we can't provide support for such a problem unless you actually have a purchased code.
#You can play your card, I'll hold onto mine, Tied up in the reasons, Ace take your time#
#Looks turn to lovers, flames into fires, Jack loves his tragedy, Queen her desires#