Can't enter license key! Help please!

[Post1987]

Hi There I Just Bought a license but i can't fill it in ..... it says make sure youre connected to the internet or someting with my firewall i shut my windows firewall and tried it again but no better result..... Anybody....?

[raknet]

Do you have any security programs installed? (Kaspersky, Norton etc..)

[Post1987]

the only thing i got is nod32

[siread]

There have been website issues, due to the number of downloads occurring. Hopefully it should be ok now. Try again and let me know how it goes. :)

[Post1987]

It's ok now it worked:P:P,,,, Verry happy about it....

is there someone working on a real names patch..?;)

[samwell9b]

Hi,

I am having trouble putting in my license key and getting it to accept it.
The message comes up:

"Please make sure you are connected to the internet to register your player name. If you are connected to the internet make sure your firewall is not blocking NSS4.exe"

The firewall is not blocking it and I am connected to the internet. Anybody able to help?

Thanks, Sam

[raknet]

Hi there!

Do you have any security programs installed? If so, please disable them and re-enter you license ;)

[Cookie Monster]

If you have Panda Global Protection 2009 installed disable the firewall. Even though it asked me if I wanted to let NSS4 access the internet and I accepted, it wouldn't let me activate.

[samwell9b]

Hi there I have disabled all the security programs and it still comes up with the same message that NSS4.exe isn't accessing the internet.
I am a bit lost!

[raknet]

Hi there I have disabled all the security programs and it still comes up with the same message that NSS4.exe isn't accessing the internet.
I am a bit lost!

Confusing situation :rolleyes:

Did you add NSS4.exe as exception in your security program?

[Hgc]

Hello I HAVE THE SAME PROBLEM!!!!!! Can someone help me?!?

[samwell9b]

Yep I have tried that and set it as an exception and it doesn't work still. Grrr

[siread]

Are you still having problems? The site was very busy last night. If you still cannot put the license key in please answer the following questions...

What version of windows do you have?
What firewall software are you using?

[samwell9b]

Hi there, i've got it working now. I am on a university network so that must have been why it wasn't working. I just joined another network at the uni and it has now let me put it in. Thanks for the help, Sam

[samwell9b]

This is very annoying now. I just went up to a place where I could register the game without the network not allowing me to and now I am back in my room it is asking me to put in the license key again, and it won't work... Why is this? Please help!

Thanks, Sam

[Cookie Monster]

You mean you registered in 2 different places? you have to register in every place where you use NSS4 even if you carry the save games with you.

[samwell9b]

This was on the same computer though. I can't register on this because it says "Please make sure you are connected to the internet. If you are connected to the internet see if your firewall is blocking it". I have done this and still won't let me register.

[raknet]

This was on the same computer though. I can't register on this because it says "Please make sure you are connected to the internet. If you are connected to the internet see if your firewall is blocking it". I have done this and still won't let me register.

If you have any security programs installed, please disable them all and try again ;)

[samwell9b]

Yeah just tried that and no luck :(

[raknet]

Does your username contain non-English characters?

[samwell9b]

Nope. This isn't the problem either. Is there no known solution to this??

[mifikan]

I have deleted my firewall disabled windows defender looked for al the possible blocks for nss4 and still can't connect i have a windows vista and now i hate it more than ever because there is always and problem with it

[samwell9b]

I have the same problem! Very annoying. I know this doesn't help you but I had thought I was the only one with this issue.

[mifikan]

it is very annoying you pay but can't play. i readed your post to but it was not very hopefull for me too so i started a new tread. with the hope that someone would help us.

[hello]

I started a new game this week, and all went well. I know tried loading up the game, but it said it must connect to the internet. I added nss4.exe to the exception lists but NSS4 still could not connect to the internet.

So I tried a new game, and the game instantly crashed. I went to my ini file and changed debugmode=1.

I tried a new game again and it crashed. From the NSS4.log:

DeleteAbandonedSaveFile
SetUpScreen_StartGame
ShowGlobeEntities:3
GlobeShown
Loading image: Media/Backgrounds/Splash1.jpg
Image loaded
Start Main Loop
Sound loaded
ScreenMessage: New Star Soccer 4 - Credits
This version: 0.96
Current version: 4.0

My computer definitely can handle NSS4;

1GB RAM
X1950 PRO 512MB GDDR3
3Ghz PIV

Thanks in advance.

PS: I've got the latest drivers.

[Cookie Monster]

I take it that X1950 PRO 512MB GDDR3 is your graphics card, a Radeon X1950 PRO with 512mb of memory (GDDR3)?

[hello]

Yes, you are right.

[hello]

Uh oh!

I downloaded the file again and installed the game, and right now I'm creating a new game.

When this message came up...

http://img99.imageshack.us/img99/6200/50806287mb5.jpg


http://img99.imageshack.us/img99/6200/50806287mb5.jpg
....

[Cookie Monster]

That's a file created by NSS4 while it is accessing the new save game and creating it. I suggest you ignore Avast though and click No Action.

[hello]

Well I took your advice.

[raknet]

Hi there!

First of all, there are a few users who experienced, not only you ;) Please disable all security programs that are installed on your PC or at least add "NSS4.exe" to whitelist. If you're running on Vista, please be sure that you've installed the game as admin and you're running it as admin also. And please try registering a few times more if you see any error messages ;)

Let us know if you still experience a problem :)

[siread]

Guys, could you read this thread.

http://www.newstarsoccer.com/newstarforum/showthread.php?t=8327

If you still have a problem, let me know your firewall in here.

[Cookie Monster]

I experienced this problem with my new antivirus, Panda Global Protection 2009. Even though I added it to the whitelist, it wouldn't let me activate. I turned the firewall off and it let me activate.

[mifikan]

i have a windows vista my security programs where mcafee and windows firewall. i deleted mcaffee and completly disabled my windows firewall i als added the nss4 on defender to the whitelist

[siread]

Are on a public or University network?

[mifikan]

it is my computer home so i think public

[Iggi]

I had this problem too, but in my case, it was because I installed final nss4 over nss4 beta version.
I uninstalled the game completely, with registry cleaning, then installed latest version and after that internet connection was ok (home link, updates and registration).

[mifikan]

i deleated every thing that has something to do with nss4 beta demo origanal and then downloaded again and still the same result can't connect to internet i have even a picture maid for you guys http://rapidshare.com/files/162245389/nss4.jpg.html

[siread]

mifikan, what happens when you click the Home button on the start screen?

[mifikan]

the samething can't connect no where i use vista and the only program for bloking i installed was mcaffe bu i deleted that and firewall is offline is there a other program on vista that could block it

[samwell9b]

Are on a public or University network?

I am at home now and have managed to register but when I am on the university network in my room there I can't register and get the "can't connect to internet" message no matter what I do.

[siread]

Try changing the cNetTimeOut to =5 in the C:/Program Files/New Star Soccer 4/Settings folder.

[mifikan]

si i changed it from 2 to 5 still the same result

[ademirden]

Hello all,

I have purchased NSS4 recently.
When I have no firewalls running (I close kaspersky & windows firewall), I cannot register. :wall:

I get the warning: "Please make sure you are connected to internet, If you are connected to the internet please make sure your firewall is not blocking NSS4.exe"

I tried everything I can, is there anyone to help?

[raknet]

Can you try disabling all security programs? (right click on Kaspersky icon in the system tray and press exit)

By the way, if you're using Windows Vista please run the game with administrator rights ;)

[jrtolle]

I am on a corporate network and cannot register. Why does NSS4 use a port other than 80 (which is always open)? While I am a system/domain admin, I don't control the network equipment, so I can't open other ports. Is there a way to tell NSS to strictly use port 80 to connect to whatever Internet server it needs to?

[siread]

Ahh, I thought the default port was set to 80 but apparently not. Will include this in the update. :)

[mifikan]

si could changing the port to 80 help me in the next update to play

[ademirden]

Can you try disabling all security programs? (right click on Kaspersky icon in the system tray and press exit)

By the way, if you're using Windows Vista please run the game with administrator rights ;)

Nope.. Does not work..
In my PM to you, i have told that i have already closed Kaspersky and Windows Firewall..

I am using XP Pro. Is there any other method that had worked for XP to solve this registration problem?

Thanks for your help..

[ademirden]

Nope.. Does not work..
In my PM to you, i have told that i have already closed Kaspersky and Windows Firewall..

I am using XP Pro. Is there any other method that had worked for XP to solve this registration problem?

Thanks for your help..

I re-tried, and could register.
Again i did the same, closed kaspersky and windows firewall only.
I wonder why it did not register in the afternoon.

Thanks everybody.

[raknet]

Si will set the game port to 80 on his next update. So, please be patient and wait till an update ;)

Any opinions welcomed anyway...

[hades]

This is very annoying. If I have not internet connection, can't I register my game??? I think this thing should be fixed.

[raknet]

This is very annoying. If I have not internet connection, can't I register my game??? I think this thing should be fixed.

Yes, you need to have an open connection to get your NSS4 license activated. There are some issues with this activation method but this will be fixed on next update ;)

[jrtolle]

Ahh, I thought the default port was set to 80 but apparently not. Will include this in the update. :)

It probably does go out port 80, but I have to go through a proxy server here. Can you set NSS4 to look in the registry to see if a proxy has been set and use that if it has? Or, hand-editing of a config file would work fine for the 1% of us (or .01%, maybe) that can use this on a machine that has to go through a proxy server. This hand edit can either consist of a check for a proxy server (recommended as a lot of Windows environments are given the proxy server via DHCP and the user can't see it) or an entry for the server.

Btw, this is an awesome game. Using kb or kb/mouse controls are tricky, but it still looks good and is fun.

[abehnany]

i m copy pasting the license key through from my email but it says in valid license keyy ???

[abehnany]

correction "invalid key"

[raknet]

i m copy pasting the license key through from my email but it says in valid license keyy ???

Please try again, if you still experience this problem please send your purchase date, payment method and player name to siread@newstarsoccer.com

;)

[siread]

Invalid Key means you are using the wrong player name. If you registered your nick name when you paid then you need to contact me by email and I will give you the correct key.

[siread]

Has anyone else who had connection problems when registering had the same problems since the update?

[fidde_k]

Hello Si!
My problems started yesterday, and I´ve played the game since the release, updated the same day the update was released as well.
Yesterday, after 1 season the game asked me to register again, but now i cant register at all.
I have tried to unistall and install again. Closed all securityprogram and so on.

What to do?

[siread]

What's the error message?

Also PM me your player name and license key and i'll test it. :)

[fidde_k]

Theres no error message. Just started up a new player, and ran the game as admin and it worked. Great I thought, but after one month it asked me to register again and now it will not work.

Sending a PM now.

[gonufc]

Please try and sort out this update soon! It's really annoying having paid for it and still not able to play!

[siread]

What error message do you get when you re-enter your license?

[gonufc]

That i need to either connect to the internet or remove a firewall, but i am on the internet and have made sure it's not blocked by my firewall.

[siread]

Try pasting your code then holding the Left Control when clicking Continue.

If that fails, are you on a school or work network?

[gonufc]

I'm on university internet so am thinking that could be the problem, is there any way to get past this?

[gonufc]

Sorry about that, the ctrl tip worked. Seems bizaare- i don't know how it worked but thanks very much!

[JMD]

having problems, get the firewall/no internet message - i'm on a university network and have to set a PAC file for my proxy on most programs, also using a mac if it makes any difference.

[siread]

If you explore the contents of the NSS4 app you can go to Settings/Engine.ini. In there you can set a proxy. See if that helps.